Report a Sewer Problem
Emergency Dispatch For Sewer Problems
Call us first if you’re experiencing a sewer problem, including a slow drain, backup, or odors you believe may be coming from the sewer system. Our crews are available 24/7 to help our customers and respond to concerns.
See A Sewer Problem?
At SacSewer, part of our job is to resolve sewer problems quickly. We respond to slow drains and backups 24/7, and as a customer, you can help be our eyes in your neighborhood.
sewage spills in the yard
Call us immediately at (916) 875-6730. Our crews respond day and night—even on weekends and holidays. These often occur at sewer cleanouts which are small access pipes that our crews use to inspect and maintain the underground sewer system.
Manhole spills
Call us immediately at (916) 875-6730. Our crews respond 24 hours a day, 7 days a week. When the capacity of the sewer system is overwhelmed or there is a blockage in the pipe, this can result in costly and messy spills.
Slow Drain or backup
Call us immediately at (916) 875-6730. If you’re experiencing a slow drain or backup, our crews will come out to inspect the problem and help you determine the next steps.
Being a Sewer Steward
Here’s a few tips on how we can all become better sewer stewards to safeguard the sewer system and the environment.
Stop the Clog: Help keep your sewer pipes clear by properly disposing of fats, oils, and grease after cooking by following these easy steps: Can it and Scrape it!
No Wipes in the Pipes: When disposable wipes are flushed—even wipes labeled as flushable—they bind with roots, grease, and debris inside pipes and create blockages. Only human waste and toilet paper should ever be flushed. Everything else should go in the trash.
Don’t Flush Your Meds!: Flushing unused or expired medications down the sink or toilet can pollute the environment. To prevent misuse and keep medications from entering our waterways, please dispose of unused prescription and over-the-counter medications responsibly.
Early detection of sewer problems helps us better protect public health and the environment.
As a SacSewer customer, you receive 24/7 service in the event of a sewer problem. This is part of the monthly sewer rate you pay. When you call us—day, night, weekend, or holiday—our goal is to be there within two hours to check our portion of the sewer pipe.
Our maintenance crews will inspect the problem, and if it’s in our portion of the pipe, we will repair it at no cost to you. If the problem is in the privately owned portion of the pipe, we’ll help you figure out the next steps.
Contact Us
This form is for non-urgent questions. Our team will get back to you as soon as possible.
For sewer emergencies, odors, or to report a safety hazard, please call us immediately at (916) 875-6730. We are available 24 hours a day, 7 days a week. Do not use this form to report urgent issues that require immediate response.
WARNING: A sewer overflow or backup requires immediate emergency response. We cannot accept emergency reports online. Please call us immediately to report this issue at (916) 875-6730 anytime, day or night. We will respond to your call within 2 hours.
OTHER POSSIBLE SIGNS OF SEWER TROUBLE: If you notice any of the following, please call us right away:
- Overflow from a cleanout outdoors
- Slow drains
- Anything unusual with drainage pipes (sink, bathtub, toilet, etc.)
If you would like to send a message about a non-urgent matter, simply select another issue from the list above.
Thank you!
WARNING: We cannot accept odor reports online. Please call us immediately to report this issue at (916) 875-6730 anytime, day or night.
If you would like to send a message about a non-urgent matter, simply select another topic from the list above.
Thank you!
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